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About This Agent

Tilores is a real-time identity resolution engine engineered to consolidate fragmented customer data into a single, authoritative view. Its core architecture leverages configurable fuzzy matching and deduplication algorithms that operate on streaming data, enabling continuous entity resolution without batch processing delays. The platform eliminates the operational friction of manual data stitching, inconsistent record formats, and stale customer profiles, which typically plague CRM, support, and fraud systems. By providing API-first access and prebuilt connectors, Tilores integrates directly into existing data pipelines, ensuring that every touchpoint—from e-commerce checkout to customer service interactions—references the same resolved identity. This capability is critical for cross-border e-commerce catalogs where duplicate product or customer records across regions cause fulfillment errors, for performance creative testing where audience segmentation must be precise, and for automated outbound sales where accurate contact data drives conversion. Additionally, Tilores includes IdentityRAG, a feature that supplies resolved identity context to large language models, grounding AI responses in verified customer history. Deployments typically reduce duplicate records by over 90%, cut identity resolution latency to sub-100 milliseconds, and lower data stewardship overhead by up to 70%, enabling teams to shift from data cleanup to strategic analysis.

Agent Capabilities

  • Real-time fuzzy matching and deduplication across millions of records with sub-second latency
  • Configurable resolution logic with custom rules, thresholds, and survivorship policies
  • Prebuilt connectors for major data sources and a RESTful API for custom integrations
  • Automated data cleansing and normalization for names, addresses, emails, and phone numbers
  • Continuous data sync with change data capture (CDC) for up-to-date identity graphs
  • Unified customer 360 view that merges interactions, transactions, and support tickets
  • IdentityRAG module that injects resolved customer context into LLM prompts for accurate AI responses
  • Real-time fraud detection by linking suspicious activities to known identities across channels

Primary Workflows & Use Cases

  • Unify customer records across e-commerce, support, and marketing platforms to enable personalized cross-sell and churn prevention
  • Detect synthetic identity fraud in financial services by linking application data to historical behavioral patterns
  • Enrich automated outbound sales workflows with deduplicated, cleansed contact data to improve connect rates and pipeline accuracy
  • Provide a single customer context to AI support agents, reducing misrouted tickets and improving first-contact resolution
  • Maintain consistent product and customer catalogs across international marketplaces to avoid duplicate listings and fulfillment errors

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